When a furnace stops working or an air conditioner gives out, the first question is always the same: how soon can someone be out here. The second is what it is going to cost. Those are fair questions, and they are the ones we answer on the call. We cover heating and cooling work across Salt Lake City and Salt Lake County, from apartment units and rental properties to commercial buildings with rooftop package systems. Whatever the equipment is doing, or failing to do, call and describe it. We scope the job from there.
We handle the full range of residential and commercial heating and cooling work: furnace repair and replacement, AC repair and service, heat pump installation and service, ductwork, thermostats, indoor air quality, and emergency calls when the system is completely down. We take these calls every day from 7:00 AM to 8:00 PM. The rate is given on the call, before anything is scheduled.
A surprising number of service calls turn out to be something the property owner can clear in five minutes. Before picking up the phone, it is worth running through a short list.
Start with the thermostat. Make sure it is set to the right mode, heat or cool, and that the set temperature is above or below the current room temperature as it should be. A thermostat that lost its settings after a power interruption, or one that somebody bumped into fan-only mode, accounts for more calls than most people expect.
Next, find the air filter. A filter that is completely clogged restricts airflow enough to trigger a safety shutoff on many furnaces, and it can cause an evaporator coil to freeze on a cooling system. If it is gray and packed, swap it out and give the system a few minutes before trying again. Also check that the system's power switch, which often looks like a standard light switch mounted near the air handler or furnace, has not been accidentally turned off. If none of that changes anything, call and describe exactly what the system is doing.
When you call, someone who knows the trade answers and asks about the system, the symptom, and the property. The scope of the visit gets confirmed on the call along with the price, and then we put it on the schedule. You know what the visit covers before you commit to anything. We are available every day from 7:00 AM to 8:00 PM, and short-notice calls are part of what we do.
A no-heat situation in the middle of a cold stretch, or a complete cooling failure during a heat stretch, is not a call that waits for a scheduled slot. Emergency no-heat and no-cool calls are taken seriously. When you call, we triage the problem on the phone and get service on the calendar as fast as the schedule allows.
Salt Lake City has a large stock of multi-unit residential buildings, commercial office space, and mixed-use properties where tenants or businesses have to stay operational. We work around those constraints. A property manager dealing with a failed air handler in an occupied unit gets the same process as any other call: scope it on the phone, confirm the price, schedule the visit. Last-minute comfort calls are taken seriously, and the work gets treated as priority when the situation calls for it.
Salt Lake City has a wide range of housing stock, from older homes that have been on the same equipment for decades to newer construction with modern systems. When a furnace or air conditioner is old enough that the manufacturer no longer produces parts for it, the repair conversation changes. The diagnostic still happens first. But if the part that failed is no longer available, or if sourcing it costs more than the system is worth, replacement becomes the honest answer. We give you a straight read on which path makes sense, based on what the visit actually finds.
Homes that have been added onto over the years often have ductwork that was never redesigned to serve the new layout. A room addition fed by a single undersized branch duct, or a basement conversion that was never connected to the system at all, produces the kind of comfort complaint that no amount of equipment repair will fix. The problem is in the distribution, not the unit. Duct sealing, duct repair, and full ductwork replacement are all within scope, and a ductwork inspection can confirm whether the distribution system is contributing to the problem before anything else is quoted.
There is no single answer, and any page that gives you one is guessing. The cost of a service call depends on what the system is doing, what equipment is involved, and what the visit turns up. A refrigerant leak diagnosis is a different job from a blower motor replacement, and a full heat pump installation is a different conversation from a thermostat swap.
What moves a quote are three things: what the fault turns out to be, what has to be accessed or disassembled to reach it, and whether repair still makes sense or whether replacement is the better path given the age and condition of the equipment. We confirm the rate before scheduling and explain what the visit covers. Ask what it covers and you get a straight answer.
Plain questions. Honest diagnosis. Clear options.
A system that heats or cools unevenly often has registers that were never balanced to the actual layout of the building. In a large apartment building or a multi-zone commercial space, some zones get too much supply air and others get too little. Rebalancing adjusts the distribution to match what each area actually needs. It is worth checking before assuming the equipment is undersized.
The evaporator coil sits inside the air handler and is where the refrigerant absorbs heat from the indoor air. When it gets coated with dust and debris, heat transfer drops and the system has to run longer to reach the set temperature. A coil that is heavily fouled can freeze solid, blocking airflow entirely. Cleaning the coil restores efficiency and prevents the freeze-up cycle that leads to water damage near the air handler.
An air conditioner or heat pump that is low on refrigerant did not consume it. Refrigerant does not get used up the way fuel does. If a system is low, there is a leak somewhere in the circuit. Finding it requires pressure testing and electronic leak detection, not just a recharge. Adding refrigerant without finding the leak is a temporary fix that leaves the underlying problem in place. We locate the leak first, repair it, and then bring the charge back to specification.
Cold-climate heat pump technology has changed what is possible in mountain-region climates. Modern units are rated to operate at full heating capacity well below freezing, which makes them a practical option for the range of temperatures this region sees. Installation involves a load calculation to size the unit correctly for the building, refrigerant line set routing, air handler placement, and the low-voltage control wiring on the unit itself. Ductless mini-split configurations are available for spaces without existing ductwork. If a heat pump is already in place and no longer performing, replacement follows the same scoping process as any other installation. For a fuller picture of the job, see the services page.
A room that never gets warm in winter or never cools down in summer is one of the most common complaints we hear. The cause is rarely the main unit itself. More often it is a duct that has come loose at a joint, a damper stuck in the wrong position, a register that was never opened, or a branch duct that was undersized when the system was installed.
In older multi-story homes and buildings with long duct runs, the rooms farthest from the air handler are the first to suffer when the system loses efficiency. Before recommending equipment work, we check the distribution path. A sealed duct or a rebalanced register costs far less than a new unit and often solves the problem entirely. We protect your home. We service your system. We earn the call.
We serve Salt Lake City and the communities throughout Salt Lake County. That includes South Salt Lake, West Valley City, North Salt Lake, and Woods Cross. We also cover the stretch up into Davis County, including Bountiful and the surrounding area.
Whether the call comes from a single-family home, a rental property, or a commercial building, the process is the same: call, describe the system and the symptom, and we confirm what the visit covers before anything is scheduled. Coverage for your address is confirmed on the call.
In most cases, yes. Whether a smart control is compatible depends on the wiring at the existing thermostat location and the control board in the heating or cooling equipment. Call us and describe the system you have, and we can confirm compatibility before scheduling the installation.
We serve the surrounding communities throughout Salt Lake County, including South Salt Lake, West Valley City, North Salt Lake, and Woods Cross, as well as areas up into Davis County.
If you are not sure whether your address falls within our service area, call (385) 562-8789 and we will confirm it before anything is scheduled.
No. The diagnostic covers the actual condition of the equipment, and the repair options are presented based on what the inspection finds. If a repair is the right call, that is what is recommended. If the equipment is at a point where replacement makes more sense, we explain why in plain terms and let you decide.
Sometimes, depending on the equipment type, the available space, and what the ductwork or refrigerant line routing allows. If you want to move the equipment location as part of a replacement, describe the situation when you call and we will confirm whether it is practical for your property.
Call us at (385) 562-8789 and give us the address.
We confirm coverage on the call before anything is scheduled, so you are not left guessing whether the property qualifies.
It can, in a few specific ways. Older equipment may have components that are no longer manufactured, which changes the repair-versus-replace conversation. Buildings that have been added onto or reconfigured over the years often have ductwork that was never resized for the current layout, and that shows up as uneven comfort rather than a unit failure. We look at the full system on the visit, not just the component that stopped working.
We work on heating and cooling systems across the full range of property types in Salt Lake City, from single-family homes to apartment buildings and commercial spaces with rooftop package units or multi-zone split systems. Property managers and building operators can call with a specific unit failure or schedule maintenance across multiple systems. The scope and price are confirmed on the call before anything is put on the schedule.
It helps to keep pets away from the work area while the technician is on site. This makes it easier to access equipment safely and keeps the visit moving without interruption. If a pet is crated or kept in a separate room, that is usually enough.
It can. Adding conditioned square footage increases the load on the heating and cooling equipment, and a system that was sized correctly for the original footprint may not keep up after an addition. A load calculation on the call or during the visit confirms whether the existing equipment can handle the expanded space or whether upgrades are needed.
When the furnace is not firing, the heat pump is running but not heating, or the AC is blowing warm air, call (385) 562-8789.
We are available every day from 7:00 AM to 8:00 PM. Tell us what the system is doing and we will come and look at it. That is where the answer starts.
Nearby, we also cover: North Salt Lake, Perry, Brigham City.
One call covers the full range of heating and cooling work, from a furnace that quits on a cold January night to an AC that struggles through a July afternoon. We scope the problem on the phone before anything is scheduled, confirm the price, and explain what the visit will cover. Whether the job is a repair, a seasonal tune-up, or a full system replacement, the process starts the same way. Call and describe what the system is doing, and we take it from there.
| HVAC Service | Scope of Work | Best Suited For | Things to Know |
|---|---|---|---|
| Indoor Air Quality & Air Filtration | Whole-home air filtration installationAir purifier connection to air handlerAllergen and fine particle reductionOdor control through duct system | Households dealing with seasonal allergies, dust, or persistent indoor air complaints | Whole-home systems treat air across the entire building rather than a single room, which makes them a different category from portable units. |
| Thermostat Installation & Smart Controls | Wiring check and calibrationCompatibility verificationSmart thermostat setupRemote access configuration | Rental property owners, homeowners upgrading from an older manual thermostat | Smart thermostats are especially useful for buildings that sit empty for stretches of time, since scheduling and remote control reduce wasted run time. |
| HVAC System Installation & Replacement | Load calculation and equipment sizingFull system changeoutCentral AC and furnace replacementHeat pump installation | Homeowners whose system is aging, failing repeatedly, or undersized for the building | The price for a new system is confirmed on the call before anything is scheduled. Equipment is sized to the building, not estimated. |
Call (385) 562-8789 to get a quote, schedule a visit, or talk through what your system needs. We are available every day from 7:00 AM to 8:00 PM.
(385) 562-8789